FAQ
Frequently Asked Questions (and Emotional Spirals)
If you're wondering, worrying, or wildly overthinking — you're in the right place.
🛍️ What sizes do your shirts come in?
Most unisex tees are available in sizes S to 3XL — details are listed on each product page. Need help choosing? If you're between sizes, we recommend sizing up (emotional comfort matters too).
🚿 How do I wash these emotional support items?
Check product pages for specific instructions, but in general:
-
Machine wash cold
-
Tumble dry low
-
Don’t bleach your feelings — or your gear
-
Iron if you must (but wrinkles are human)
📦 How long will it take to get my order?
Each item is made to order. That means:
-
Processing time: 2–5 business days
-
Shipping time: 5–10 business days (U.S.)
-
You’ll get a tracking number as soon as it ships
📬 Do you accept returns or exchanges?
Because everything is made to order, all sales are final unless the item arrives damaged. If that happens, email us at [gratitudebyashes@gmail.com] within 7 days and we’ll make it right.
🌎 Do you ship internationally?
We sure do. Just note that customs fees, duties, and delays are your country’s problem, not ours.
🙃 Why is your merch so sarcastic?
Because healing is hard. Humor helps. We’re not here for fake positivity — we’re here for real people doing real shadow work.
🎨 Do you take custom requests?
Yes — within reason. If you have a specific design idea, custom phrase, or color request that fits the Gratitude by Ashes vibe, email [gratitudebyashes@gmail.com] and let’s talk. No toxic positivity, no weird vibes — just honest collabs.
📁 Do you sell digital products?
They’re coming very soon — think printable journals, affirmation cards, and healing prompts with a dark twist. Check back in the next couple days or follow us on IG for new drops.